Privacy policy

By means of this Privacy Policy we hereby inform you about the collection, processing and use of your personal data collected by Distribuciones Feliu, SL either through the use of this website or as part of other activities or practices carried out apart from this which involve data processing.

Who is responsible for the processing of your data?

The responsible party is Distribuciones Feliu, SL, with tax ID no. (CIF) B-5819846, located at Calle Nau Santa Maria, 1 bajos, 08017, Barcelona, Spain.

Email: info@distribucionesfeliu.com

Distribuciones Feliu, SL is part of the Grup Feliu Rubiralta business group.

For what purposes will we process your data and on what grounds is this processing legitimate?

At Distribuciones Feliu, SL (hereinafter, ‘Distribuciones Feliu’), we process the personal data that you provide us, as well as all data collected through the website and stemming from your relationship with us, for the following purposes:

● To create a user account: Your personal data will be processed for the purpose of creating and registering a user account profile which will allow you to purchase products, access and manage all your orders, express your opinion on the products purchased, comment on articles shared on the blog and manage your personal data. The legal ground for the processing of your personal data is the execution of the contractual relationship as set out in the section ‘General Terms and Conditions of Sale’, which you accept when you create a user profile for our website.

● To purchase products: Your personal data will be processed for the purpose of managing the purchase of the selected products, as well as any issue related to them, such as product returns or any incidents during the procedure. The legal grounds for the processing of your personal data will be the execution of the relationship of the purchase contract, as provided in the ‘General Terms and Conditions of Sale’, which you accept when you purchase the products, as well as all the handling involved in billing the services and compliance with the corresponding legal obligations. 

● To perform profiling: With the aim of designing and sending promotions and commercial and advertising communications that are as personalised as possible according to users’ needs, trends, characteristics, habits, interests, purchase history or account use, we may use segmentation, analytics and profiling techniques to better understand the tastes, interests and preferences of data subjects. With the profiles obtained, we avoid offering products and services that do not meet the needs of customers and users or sending them promotions or commercial communications that are not of interest to them. The legal basis for the processing of your data is the legitimate interest of Distribuciones Feliu in gaining in-depth knowledge of its customers and users in order to improve its products and services, tailoring them more closely to their needs, trends and interests. Data subjects have the right to object to the processing of their data for segmentation, analysis and profiling purposes in accordance with the section ‘Where can you exercise your data protection rights?’. Likewise, they may exercise the other rights described in the section ‘What are your rights as the data subject?’ below.

● To comment on the blog: To ensure that your comment is correctly posted on our blog. The legal grounds for the processing of your personal data will be the consent you give when you send us your comment on this blog.

● To fill out the contact form: To handle and respond to any user doubts and/or queries. To do so, the Quality Department will contact you either electronically or by telephone. The legal grounds for the processing of your personal data will be the consent you give when you send us your contact request.

Your personal data may also be processed for the purpose of sending you commercial communications about our products, services, special offers and/or tips (for example, through our newsletter), provided that the user has given his or her consent. In the event that this has been given and, in any case, with your authorisation, we may send you such information by text message or WhatsApp. Please note that the processing of your data for this purpose is legitimised by your express consent. Therefore, we remind you that you may revoke your consent at any time by responding to the same message you received, or by sending an email to lopd@distribucionesfeliu.com or contacting the address of the data controller.

What data do we process?

Within the functions offered via this website, and subject to the purposes previously stated, at Distribuciones Feliu we process identification and contact data such as name, e-mail address and telephone number, as well as delivery address and bank details in the event that you purchase items through our website.

With which recipients will the data be shared?

Distribuciones Feliu will not share your personal data with third parties except in compliance with legal obligations, as well as with any third parties from transport companies in order to deliver products purchased via the website.

We hereby inform you that as part of the Grup Feliu Rubiralta business group, Distribuciones Feliu may be authorised to share information and personal data with other group companies based on legitimate interest and always adopting the appropriate measures to guarantee confidentiality.

Likewise, within the framework of our relations with pharmaceutical companies or pharmaceutical professionals, we inform you that your contact details may be communicated to our legally authorised distributors (intermediaries) in order to offer you our products and services. Personal data will be the minimum necessary for contact and will be handled as individual businesspeople or independent professionals. The legal basis for the processing of your personal data will be the legitimate interest of Distribuciones Feliu in entering into a commercial relationship with these professionals, always acting in that capacity.

On the other hand, we inform you that in order to provide you with our services offered through this website, we require the assistance of certain service providers who may have access to your personal data. Where applicable, these third parties will always act in the name and on behalf of Distribuciones Feliu; that is, they will act according to our instructions by formalising the corresponding data processor contract. Under no circumstances will they be able to use your data for their own purposes.

Will your personal data be transferred internationally?

No international transfer (outside the European Economic Area) is foreseen, except for storage purposes, and in any case on the ground of the existence of a suitability decision and/or adequate guarantees.

How long will we keep your data?

Distribuciones Feliu will keep your personal data for the time needed to fulfil the purpose for which they were collected. Consequently, if necessary, the data will be blocked until the end of the legally established period. In the event that your personal data is used for several purposes which require us to keep it for different periods, we will apply the longest storage period.

Personal data processed for the purpose of profiling will be kept for as long as the relationship between users and Distribuciones Feliu is in force and, in any case, until they exercise their rights of opposition or deletion. Subsequently, the personal data provided will be kept duly blocked during the legally-established statute of limitation period for any actions that may arise as a consequence of or in relation to the existing relationship between Distribuciones Feliu and the users. Once the maximum period for storing the data has been reached, it will be anonymised or erased.

Furthermore, all personal data that you have provided to us through your own consent will be processed until such time as you request their deletion.

Data processing on social media

Distribuciones Feliu informs that it is the owner of Ana Maria Lajusticia’s social media platforms (Facebook, Instagram, Plataforma X, Linked-in, YouTube) and, by means of this Privacy Policy, wishes to advise on the processing and protection of the personal data of those persons who voluntarily access and may use them.

By accessing and using these social media, users expressly accept this Privacy Policy and give their consent for the processing of their personal data as provided for therein.

Access to and registration on social media of the person responsible for minors under the age of fourteen (14) and incapacitated persons requires the consent of the holder of parental authority or guardianship of the user or his or her legal representative for access and use. Distribuciones Feliu will be expressly exonerated from any responsibility that could stem from the use of its official website by minors and the incapacitated, where their legal representatives are responsible in each case.

Users are warned that all the information and content they publish on the official pages of Distribuciones Feliu social media may be seen by other users of the official page and the social media platform. Consequently, all the information and content published by users on the official Distribuciones Feliu page on these social media may be communicated to other users by the very nature of the service.

Distribuciones Feliu reserves the right to organise competitions and promotions in which users may participate. The legal basis of each competition or promotion will be published sufficiently in advance on the social media platform itself, in compliance with LSSI-CE (Spanish Law on Internet Society Services and Electronic Commerce) regulations and any other applicable regulations.

The purpose of data processing in these cases is to manage participation in the promotion or competition and to publicise it. For these purposes, and by virtue of their participation, participants may receive commercial and advertising information, as long as they do not object, on the products and services related to the products that are the object of the promotion or competition and marketed by Distribuciones Feliu and/or previously identified companies of the Feliu Rubiralta Group, through those communication channels indicated in the Distribuciones Feliu digital account.

The social media do not sponsor, endorse or administer, in any way, any of our promotions, nor is it associated with any of them.

Image processing at events, conferences and trade fairs

When holding events and participating in conferences in the sector, Distribuciones Feliu may take photographs to publicise said celebration or participation.

In the event that photographs are taken to publicise or promote the event, they will be taken on an ancillary basis and will never violate the participants’ image or privacy rights.

Data subjects will always be informed of such data processing in advance and may exercise their data protection rights in accordance with the section ‘Where can you exercise your data protection rights?’ found below.

In the event that the intention is to capture and process the image of a person for a specific purpose, Distribuciones Feliu will require their prior consent and will always inform them of the processing of their personal data.

Data processing in surveys and studies aimed at sector professionals

On the occasion of any market research actions in the pharmaceutical field it may conduct, Distribuciones Feliu may contact sector professionals to send surveys or conduct studies via the email address they have previously given us.

Participation in these surveys or studies is always voluntary, and your answers are stored in order to gather information related to market needs and expectations. A statistical report may be produced as a result of the processing. The legal grounds for the processing of the information and personal data that may be provided to us is the consent given by the participant when they respond to the survey or study.

The information and personal data that we may process as part of these surveys will be processed for the time needed to prepare the corresponding statistical reports. Once these consultations, surveys or studies have been completed, the personal data will be deleted.

In the event that the data controller decides to make the statistical report or results generated publicly available via its website, social media or industry magazines, it shall ensure and guarantee that appropriate anonymisation techniques are applied.

If after answering a survey the user accepts and consents to be sent a thank you, the responsible party will process their personal data in order to contact them and send them the corresponding gift. The legal grounds for processing your personal data will be the consent you give when providing us with your personal data.

What are your rights as a data subject?

Access: You may obtain confirmation as to whether your personal data is processed, as well as consult your specific personal data that are being processed.

Rectification: You may modify your personal data when they are inaccurate, as well as complete those that are incomplete.

Erasure: You may request that your personal data be erased when they are no longer necessary for the purposes for which they were collected, among other reasons.

Objection: You may request that your personal data not be processed, unless this is impossible for compelling legitimate reasons or for the exercise or defence of possible claims.

Restriction of processing: You may request a restriction of the processing of your data in the following cases:

● While the challenge of the accuracy of your data is being checked;

● When the processing is unlawful, you object to the erasure of your data and you request the restriction of their use;

● When your data do not need to be processed but you need them to exercise or defend claims;

● When you have objected to the processing of your data for the performance of a task carried out in the public interest or for the fulfilment of a legitimate interest, while it is being determined whether the legitimate grounds for the processing outweigh yours.

Portability: You may electronically receive the personal data that you have provided us and those that have been obtained through the website, and transmit them to another entity.

Where can you exercise your data protection rights?

You may exercise these rights by sending a written request to Distribuciones Feliu SL, Calle Nau Santa Maria 1 bajos, 08017 Barcelona, or by sending an email to lopd@distribucionesfeliu.com, in both cases with the subject ‘Data Protection’. In order to exercise your rights, you must attach a copy of your ID card (DNI) or other document verifying your identity and state the right you wish to exercise.

If you believe that your personal data have not been processed in accordance with the applicable regulations, you may file a complaint with the Spanish Data Protection Agency through its website www.aepd.es.

The exercise of any of these rights is completely free of charge, except where the data controller considers the data subject to be acting in bad faith or where the right is exercised repeatedly, taking into account the provisions of the regulations.

Data accuracy and updates

The user must fill in the forms with true, accurate, complete and current data. The user shall not enter another person’s data; it shall be presumed that the data have been provided by the holder of those data. The user shall be solely liable for any direct or indirect damage or harm that may be caused to any person as a result of filling in the form with false, inaccurate, incomplete or out-of-date data or another person’s data.

The user must provide notification of any change in the data provided in order to keep their data duly updated.

How do we take care of your data?

Distribuciones Feliu has taken all the legally required measures to protect personal data; likewise, it has adopted all the technical devices available to avoid the loss, misuse, alteration, access or theft of the personal data provided by the users of the website. The user shall bear in mind, however, that security measures on the Internet are not absolutely inviolable.

Web analytics

This website uses various analytics to understand how it is searched, accessed and used by the public. These analytics may involve the collection of personal data such as IP address, connection location, browsing software or hardware information. This information is not associated with users and is used for the sole purpose of getting statistical information on the use of the company’s website.

Use of third-party features and plug-ins

This website may incorporate features and add-ons provided by third parties for various purposes such as third-party web analytics, third-party maps, third-party videos, sharing on the social media, etc.

A third-party feature or plug-in establishes a direct connection between the user’s browser and Internet domains controlled by the third party, allowing the feature to be downloaded and executed.

In addition, most third-party plug-ins keep track of which pages users visit in order to learn about their interests and provide them with tailored advertising.

Use of the Google Analytics feature provided by Google, Inc

This website integrates analytical features of Google Inc (1600 AMPHITHEATRE PARKWAY, MOUNTAIN VIEW, CALIFORNIA, USA) to learn how it is searched, accessed and used by users. To this end, when using this website, the user’s browser establishes a direct connection to the servers of the google.com internet domain and other Google domains. This allows Google to record the user’s activity, as well as information relating to your IP address. Google Analytics uses persistent cookies to compile anonymous statistics on the use of this website, in accordance with the following privacy policy: https://policies.google.com/privacy?hl=en&gl=us By using this website, you consent to Google processing data on you in the manner and for the purposes set out above.

Use of features provided by Google Inc

This website integrates features of Google Inc (1600 AMPHITHEATRE PARKWAY, MOUNTAIN VIEW, CALIFORNIA, USA), such as YouTube videos, maps and ‘+1’ buttons. For this purpose, when using the website, the user’s browser establishes a direct connection to the servers of the google.com Internet domain and other Google domains. This allows Google to know that a user has visited the website from your IP address. Google uses persistent cookies, local storage and local Flash storage on the user’s device for various purposes, including keeping track of user activity on the Internet in order to provide you with advertising tailored to your interests, in accordance with its privacy policies: https://policies.google.com/privacy?hl=en&gl=us. By using this website, you consent to Google processing data on you in the manner and for the purposes set out above.

Changes to the Privacy Policy

Distribuciones Feliu, SL reserves the right to make changes to this Privacy Policy in order to adapt it to any new legislative developments that may occur. Any modification of significant importance in the handling and processing of personal data will be reported on the website itself, sufficiently in advance of its implementation.