Privacy policy - Ana María Lajusticia official store

This Privacy Policy explains how DISTRIBUCIONES FELIU, S.L. collects, uses, retains and otherwise processes personal data, both through this website and in connection with other activities relating to our products, services, marketing actions, events and professional relationships.

1. Who is the data controller?

The controller responsible for processing your personal data is:

DISTRIBUCIONES FELIU, S.L.
Spanish Tax Identification Number (CIF): B-58198466
Registered address: Calle Nau Santa Maria, 1, ground floor, 08017 Barcelona, Spain
General email: info@distribucionesfeliu.com
Data protection email: lopd@distribucionesfeliu.com

DISTRIBUCIONES FELIU, S.L. forms part of the Grup Feliu Rubiralta corporate group.

2. For what purposes do we process your data and on what legal basis?

DISTRIBUCIONES FELIU processes personal data provided directly by the data subject, data obtained while the Website is being used and data generated as a result of the relationship with us for the purposes described below.

2.1. Creating and managing a user account

We process your data to create and maintain your account, identify you as a user, allow you to manage your information, view orders and invoices, make purchases, manage returns and access features available to registered customers.

Legal basis: performance of the contractual relationship or steps taken at the data subject’s request prior to entering into a contract.

2.2. Managing purchases and orders

We process your data to manage the shopping basket and purchasing process, confirm the order, process payment, prepare and deliver products, issue invoices, manage returns, withdrawals, guarantees, incidents and complaints, and provide after-sales support.

Legal basis: performance of the sale contract and compliance with applicable tax, accounting, consumer protection and electronic commerce obligations.

2.3. Responding to enquiries and contact requests

We process your data to respond to enquiries, information requests, product-related questions, communications and complaints submitted through forms, email, telephone or other available channels.

We may respond by email or telephone depending on the details provided and the nature of the enquiry.

Legal basis: the consent expressed by submitting the enquiry, steps taken prior to entering into a contract or, where a prior relationship exists, performance of the contract and our legitimate interest in properly assisting customers and users.

2.4. Publishing comments and reviews

Where this feature is enabled, we process the data required to review, manage and publish blog comments or product reviews.

Legal basis: the user’s consent, expressed by submitting the comment or review.

DISTRIBUCIONES FELIU may moderate or refuse to publish content that is unlawful, offensive, promotional, fraudulent, unrelated to the subject or contrary to the terms of use.

2.5. Sending marketing communications

Where authorised by the user, we process data to send information about DISTRIBUCIONES FELIU products, services, news, offers, promotions, content, advice and activities.

Communications may be sent by email and, where prior information and specific authorisation have been provided, by SMS, instant messaging or WhatsApp.

Legal basis: the data subject’s consent. Where a prior contractual relationship exists, communications about our own similar products or services may be sent in accordance with the applicable legislation, always providing a simple and free means of opting out.

The data subject may withdraw consent or unsubscribe at any time using the link included in each communication, replying to the message where the channel permits it or writing to lopd@distribucionesfeliu.com.

2.6. Segmentation and marketing personalisation

Where applicable and supported by an appropriate legal basis, we may analyse stated preferences, interaction with our communications, purchase history, products viewed and account use in order to tailor content, recommendations and promotions to the user’s likely interests.

Legal basis: consent where cookies, tracking technologies or browsing data requiring consent are used. In other circumstances, processing may be based on DISTRIBUCIONES FELIU’s legitimate interest in better understanding customer needs and improving its communications, provided that the appropriate balancing assessment has been carried out and the data subject’s rights and freedoms do not prevail.

The data subject may object at any time to the use of their data for direct marketing, segmentation or commercial profiling.

No decisions based solely on automated processing that produce legal effects or similarly significantly affect the data subject will be made unless the data subject is expressly informed and a valid legal basis applies.

2.7. Fraud prevention and security

We may process information relating to orders, payments, access and account activity in order to prevent fraud, secure transactions, detect misuse and protect the Website.

Legal basis: the legitimate interests of DISTRIBUCIONES FELIU and its users in preventing fraudulent transactions and protecting systems, and compliance with legal obligations where applicable.

2.8. Compliance with legal obligations

We may process and retain data where necessary to comply with legal obligations, respond to valid requests from public authorities, manage complaints or defend our rights.

Legal basis: compliance with legal obligations and our legitimate interest in establishing, exercising or defending legal claims.

3. What personal data do we process?

Depending on the relationship and features used, we may process the following categories of data:

• Identification data: first name, surname, customer identifier and, where necessary, identification document details.
• Contact details: postal address, email address and telephone number.
• Account data: encrypted credentials, preferences, language and information associated with the profile.
• Order data: products purchased, amounts, promotions, incidents, returns, invoices and purchase-related communications.
• Delivery data: recipient, address, instructions and information required to manage transport.
• Payment data: transaction status and reference information. Full card details are processed directly by the payment service provider and are not stored by DISTRIBUCIONES FELIU.
• Marketing data: subscriptions, preferences, responses to communications, interests and consent to receive advertising.
• Browsing data: IP address, online identifiers, device, browser, pages viewed and interactions, where processing is necessary or has been authorised using the cookie management tool.
• User-provided content: enquiries, comments, reviews, photographs or documents submitted to manage an incident.

We do not request special categories of personal data, such as health data, unless strictly necessary to deal with a specific request and supported by a valid legal basis. Users are advised not to provide medical or particularly sensitive information through general forms.

4. Where does the data come from?

Data may be obtained from:

• Information provided directly by the data subject.
• The creation and use of a customer account.
• Orders, payments, returns and enquiries.
• Interaction with emails, campaigns or communications, where a valid legal basis exists.
• Cookies and similar technologies authorised by the user.
• Grup Feliu Rubiralta companies, distributors or partners, where the disclosure is lawful and the data subject has been properly informed.
• Publicly available sources and professional contacts, only where legally permitted.

5. To whom may the data be disclosed?

DISTRIBUCIONES FELIU does not sell the personal data of its customers or users.

Data may be disclosed or made available to:

• Transport and logistics companies, in order to deliver orders and manage incidents.
• Payment service providers and financial institutions, in order to process transactions and prevent fraud.
• Technology providers, including hosting, maintenance, security, support, email, CRM, analytics and communication management providers.
• Advisers, auditors and administrative providers, where necessary to comply with legal obligations or manage business operations.
• Public authorities, judges, courts and law enforcement bodies, where required by law or pursuant to a valid request.
• Grup Feliu Rubiralta companies, where necessary for internal administrative purposes, service management, security or legitimate group activities and supported by a valid legal basis.

Providers accessing data on behalf of DISTRIBUCIONES FELIU act as processors, follow our instructions and are bound by the corresponding processing agreement. They may not use the data for their own purposes incompatible with the contracted service.

In professional relationships with pharmacies, distributors or sector professionals, professional contact details may be disclosed to legally authorised distributors where necessary to deal with a request, establish a business relationship or provide requested information. Such disclosure will be limited to adequate and necessary data and must be supported by a valid legal basis.

6. International data transfers

Some technology providers may be established or operate infrastructure outside the European Economic Area.

Where an international data transfer takes place, DISTRIBUCIONES FELIU will verify that one of the mechanisms recognised by the applicable legislation is used, such as:

• An adequacy decision issued by the European Commission.
• Standard contractual clauses approved by the European Commission.
• Binding corporate rules.
• Another valid safeguard or applicable legal derogation.

Where necessary, the circumstances of the transfer will be assessed and supplementary measures will be adopted to protect the data.

The data subject may request further information regarding the safeguards used by writing to lopd@distribucionesfeliu.com.

7. How long will we retain your data?

Data will be retained for as long as necessary to fulfil the purpose for which it was collected and subsequently for the statutory periods required to address potential liability.

As a general rule:

• Account data: while the account remains active or until the user requests its deletion, without prejudice to the necessary retention of order-related data.
• Orders, invoices and transactions: for the duration of the contractual relationship and for the periods required under tax, accounting, commercial and consumer legislation.
• Enquiries: for as long as necessary to resolve them and subsequently for the period required to address potential liability.
• Marketing communications: until the data subject withdraws consent or objects to receiving them.
• Segmentation and commercial profiles: while a valid legal basis exists and until the data subject withdraws consent or exercises the right to object.
• Comments and reviews: while they remain published or until they should be removed.
• Cookie data: for the periods stated in the Cookie Policy.

When data is no longer required, it will be deleted or anonymised. Where it must be retained to address legal liability, it will remain duly restricted and will not be used for other purposes.

8. Data processing on social media

DISTRIBUCIONES FELIU manages official Ana María Lajusticia profiles on social media platforms such as Facebook, Instagram, X, LinkedIn and YouTube.

When a user follows our profiles, comments, sends a message or interacts with our posts, we may process data visible on their profile and information provided in order to manage the interaction, respond to enquiries, moderate content and communicate brand-related information.

Legal basis: consent expressed through the interaction, dealing with the user’s request and, in certain circumstances, our legitimate interest in managing our corporate presence and maintaining relationships with followers and users.

Merely accessing a social network does not mean that DISTRIBUCIONES FELIU may process the user’s data for any purpose or that the user has consented to receive marketing communications.

Social media platforms also process data under their own responsibility and in accordance with their own policies. Users are advised to review each platform’s privacy settings and terms.

Information voluntarily posted by a user in public areas may be visible to other users. Data subjects should avoid publishing unnecessary personal data relating to themselves or third parties.

DISTRIBUCIONES FELIU may organise competitions or promotions. The legal terms and specific data protection information will be published for each action. Participation will not constitute acceptance of advertising unless separate consent is requested or another valid legal basis applies.

The relevant social network does not sponsor, endorse or administer DISTRIBUCIONES FELIU promotions unless expressly stated otherwise.

9. Photographs at events, congresses and trade fairs

DISTRIBUCIONES FELIU may take photographs during events, congresses, trade fairs and brand-related activities in order to document and publicise its participation.

Where images are general or incidental and relate to the event as a whole, they may be processed on the basis of our legitimate interest in reporting and promoting the activity, while respecting the rights of those attending.

Where an identifiable image of a particular person is intended to be used for a specific promotional purpose, prior consent will be requested or another valid legal basis will apply, and the individual will be properly informed.

Where possible, notices displayed at the event will provide information about the taking of photographs and the channels available for exercising the relevant rights.

10. Surveys and studies aimed at professionals

DISTRIBUCIONES FELIU may invite sector professionals to participate voluntarily in surveys, consultations or market studies relating to the pharmaceutical, nutritional or commercial fields.

Purpose: to understand the needs, trends and expectations of the sector and to prepare statistical analyses or reports.

Legal basis: the participant’s consent or, in the case of strictly professional contacts, legitimate interest where applicable and provided that the recipient’s rights are respected.

Responses will be retained for as long as necessary to analyse the results. Wherever possible, reports will be prepared and published in aggregated or anonymised form.

If a participant agrees to receive a gift or token of thanks, their contact details may be used to arrange delivery. This processing will be based on consent or on management of the participation itself.

11. What rights do you have?

The data subject may exercise the following rights:

Access: obtain confirmation as to whether we process their data and access the relevant information.

Rectification: request the correction of inaccurate data or the completion of incomplete data.

Erasure: request deletion where the data is no longer necessary, consent has been withdrawn or another legal ground applies.

Objection: object to processing based on legitimate interest and, at any time, to processing for direct marketing purposes.

Restriction: request restriction of processing where:

• The accuracy of the data is contested while it is being verified.
• The processing is unlawful and the data subject prefers restriction to erasure.
• DISTRIBUCIONES FELIU no longer requires the data, but the data subject needs it to establish, exercise or defend legal claims.
• The data subject has objected to processing while the overriding interests are being assessed.

Portability: receive the data provided in a structured, commonly used and machine-readable format and, where technically feasible, request its transmission to another controller.

Withdrawal of consent: withdraw consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.

Automated decisions: request human intervention, express their point of view and challenge a decision where the right not to be subject to decisions based solely on automated processing applies.

12. How can you exercise your rights?

You may exercise your rights by sending a request to:

DISTRIBUCIONES FELIU, S.L.
Calle Nau Santa Maria, 1, ground floor
08017 Barcelona, Spain

You may also send your request to lopd@distribucionesfeliu.com, stating “Data protection” in the subject line.

The request should include:

• The data subject’s first name and surname.
• A clear description of the right they wish to exercise.
• The information required to locate the affected data.
• An address or channel through which to receive the response.

A copy of an identity document does not generally need to be provided. DISTRIBUCIONES FELIU may request additional information where it has reasonable doubts concerning the identity of the applicant.

Exercising these rights is free of charge. However, where requests are manifestly unfounded or excessive, particularly because of their repetitive nature, the measures permitted by law may be applied.

If you believe that your data has not been processed correctly, you may lodge a complaint with the Spanish Data Protection Agency through www.aepd.es.

13. Accuracy and updating of data

Users must provide truthful, accurate, complete and up-to-date data.

They must not provide third-party data unless they have sufficient authorisation or another valid legal basis and have informed the third party where required.

Users are responsible for notifying any changes required to keep their information up to date.

DISTRIBUCIONES FELIU may suspend an account or request correction where there are reasonable indications that data is false, inaccurate or being used fraudulently.

14. Data security

DISTRIBUCIONES FELIU applies appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, unauthorised access, use or disclosure.

These measures are reviewed having regard to the state of the art, the nature of the data, the risks involved and implementation costs.

However, no Internet-connected system can guarantee absolute security. Users must also protect their passwords, devices and accounts and report any suspicious access.

15. Website analytics, cookies and similar technologies

The Website may use tools to measure its audience, understand how the site performs, detect errors and statistically analyse how it is accessed and used.

These tools may process information such as the IP address, online identifiers, device, browser, pages viewed, interactions and approximate location derived from the connection.

Analytics, advertising or personalisation cookies and technologies requiring consent will only be enabled where the user accepts them through the cookie management system.

Strictly necessary tools or measurement solutions that meet all statutory requirements for exemption may be used without consent, while still providing all required information.

Users may accept, reject or configure cookies and subsequently change their preferences. Detailed information is available in the Cookie Policy.

16. Third-party services, features and content

The Website may incorporate services provided by third parties, including videos, maps, analytics tools, payment systems, social features and embedded content.

Where these services are not strictly necessary and may transmit data to the provider, they will remain blocked until the user provides the relevant consent.

Once enabled, the browser may establish a direct connection to the provider’s domains and transmit information such as the IP address, device, page viewed and interaction performed.

Each provider will process data in accordance with its own terms and policies, without prejudice to the obligations applicable to DISTRIBUCIONES FELIU.

17. Google Analytics and other Google services

Where authorised by the user, the Website may use Google Analytics and other Google services to measure its audience, produce statistics, play videos, display maps or provide other features.

These services may process online identifiers, IP addresses, device information, browsing activity and interactions with embedded content.

Google may process data as a service provider or, for certain purposes, under its own responsibility and in accordance with its terms and policies.

Use of these services will not be based merely on access to or browsing of the Website. Where required, prior consent will be requested through the cookie management tool.

Users may subsequently withdraw their consent or change their preferences through the cookie settings tool.

18. Children

The online store is not intended for persons under 18 years of age, who may not make purchases on their own.

Children under 14 must not provide personal data through the Website without the authorisation of their parents, guardians or legal representatives.

If DISTRIBUCIONES FELIU becomes aware that it has collected a child’s data without the necessary authorisation, it will take reasonable steps to delete it.

19. Changes to this Privacy Policy

DISTRIBUCIONES FELIU may amend this Privacy Policy to reflect legislative changes, guidance issued by supervisory authorities, new processing activities or changes to the services offered.

Where changes are material, notice will be provided through the Website or by other appropriate means before they take effect where required by law.

The version currently in force is the version published on this page.

Last revised: July 2026.