RETURN POLICY
To return a product purchased from the Ana María Lajusticia® online store, you must submit a return request through your customer account.
Consumers have a period of fourteen (14) calendar days from receipt of the order in which to exercise their right of withdrawal, provided that the product is eligible for return under the applicable legislation.
How to request a return
Log in to your customer account and open the “Order history” section.
Select the relevant order, request the return of the products concerned and state the reason for the return.
You will receive an email containing information about your return request.
Once the request has been authorised, you will be able to download the return document from the “Product returns” section of your customer account.
Print the document and place it inside the parcel. The address to which the products must be sent will be stated on the document.
Package the products carefully to prevent damage during transport and include all items, accessories, promotional gifts and documents originally received, where applicable.
Return costs
Where the return is made under the right of withdrawal, the direct cost of returning the products shall be borne by the Buyer.
DISTRIBUCIONES FELIU shall bear the return costs where the product received is defective, damaged, incorrect or does not conform to the order.
Inspection and refund
Once the products arrive at our warehouse, their condition and compliance with the return requirements will be checked.
If the return is accepted, the Buyer will be informed and the refund will be processed using the same payment method used for the purchase, unless another method has been expressly agreed.
The refund will be made within the statutory period. DISTRIBUCIONES FELIU may withhold the refund until the products have been received or until the Buyer provides sufficient evidence that they have been returned, whichever occurs first.
Products excluded from the right of withdrawal
The right of withdrawal may not be exercised in relation to sealed products that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
This exception may apply, among other products, to food supplements whose seal has been opened. However, a complaint may still be submitted where the product is defective, damaged or does not conform to the order.
Further information
Full information about the right of withdrawal, applicable periods, exceptions and refund conditions is available in the General Terms and Conditions of Sale.