GENERAL CONDITIONS OF SALE
DISTRIBUCIONES FELIU, S.L. (hereinafter, “DISTRIBUCIONES FELIU” or the “Seller”) provides users with an online purchasing service that allows them to purchase the products available through this online store.
Before placing an order, the Buyer must carefully read these General Terms and Conditions of Sale. Placing an order entails their express acceptance, without prejudice to the rights granted to consumers and users under the applicable legislation.
Contents
- Owner and General Terms and Conditions of Sale
- Purpose
- Conclusion of the contract and orders
- Payment
- Delivery and receipt
- Right of withdrawal
- Guarantees
- Electronic signature and evidence
- Customer service
- Liability
- Personal data protection
- General provisions
ARTICLE 1. Owner and General Terms and Conditions of Sale
These General Terms and Conditions of Sale (hereinafter, the “Terms and Conditions”), together with any specific, particular or promotional conditions that may apply, govern the purchase of products through the website www.anamarialajusticia.com (hereinafter, the “Website”).
The Website is owned by:
DISTRIBUCIONES FELIU, S.L.
Spanish Tax Identification Number (CIF): B-58198466
Registered address: Calle Nau Santa Maria, 1, ground floor, 08017 Barcelona, Spain
Email: info@distribucionesfeliu.com
Telephone: +34 934 744 221
Company registration details: registered with the Barcelona Companies Register, Volume 7474, Book 6742, Section 2, Folio 63, Page 85985, Entry 1.
Use of the Website and, in particular, the placement of an order entails acceptance of these Terms and Conditions insofar as they are applicable. Any questions may be sent to info@distribucionesfeliu.com.
DISTRIBUCIONES FELIU may amend these Terms and Conditions whenever necessary. The terms applicable to each order shall be those accepted by the Buyer at the time the order is placed. The Terms and Conditions shall remain accessible on the Website so that they may be consulted, downloaded or printed.
These Terms and Conditions have been drafted in accordance with Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce; Royal Legislative Decree 1/2007 of 16 November approving the consolidated text of the General Law for the Protection of Consumers and Users and other supplementary legislation; and all other applicable legislation.
ARTICLE 2. Purpose
The purpose of these Terms and Conditions is to inform prospective buyers of the conditions applicable to the sale and delivery of products offered by DISTRIBUCIONES FELIU and to define the rights and obligations of the parties in connection with such transactions.
These Terms and Conditions apply, without prejudice to any particular conditions that may apply, to sales made through the Website.
Placing an order entails the express acceptance of these Terms and Conditions by the customer (hereinafter, the “Buyer”), who declares that they had the opportunity to read them before completing the purchase.
Only persons over 18 years of age who have sufficient legal capacity to enter into a contract may place orders. By accepting these Terms and Conditions, the Buyer declares that they meet these requirements.
Buyers are advised to read these Terms and Conditions carefully before placing an order. If the User does not agree with them, they must not proceed with the purchase process.
ARTICLE 3. Conclusion of the contract and orders
3.1. Customer account and purchasing
The Buyer must follow the purchasing process available on the Website. Where the store allows purchases as a guest, creating an account shall not be required. Where the Buyer chooses to register, they must provide truthful, accurate and up-to-date information.
Registered customers may access their account using their personal login credentials. The Buyer shall be responsible for keeping their password secure and for notifying DISTRIBUCIONES FELIU of any unauthorised use of which they become aware.
Access to and browsing of the Website and, where applicable, registration are free of charge, without prejudice to the connection charges imposed by the User’s Internet service provider.
During registration or the purchasing process, the User must accept the applicable conditions and declare that they have read the information on privacy and personal data protection.
3.2. Prices
Product prices are displayed in euros and shall be those applicable at the time the Buyer places the order.
DISTRIBUCIONES FELIU may change prices at any time. Such changes shall not affect orders that have already been confirmed.
In the event of an obvious pricing error:
- If the correct price is lower than the price shown, the lower price shall apply.
- If the correct price is higher, DISTRIBUCIONES FELIU shall inform the Buyer, who may confirm the order at the correct price or cancel it at no cost.
Prices shall include any taxes legally applicable according to the delivery location and the legislation in force.
Unless expressly stated otherwise, prices do not include delivery charges. The amount of such charges shall be shown before the Buyer confirms the order.
The final order summary shall show the price of the products, applicable discounts, taxes, delivery charges and the total amount payable.
3.3. Product characteristics
The Buyer may select one or more products from those available on the Website.
DISTRIBUCIONES FELIU may amend the product range, add new products or withdraw products without this affecting previously confirmed orders.
Before placing an order, the Buyer may consult the essential characteristics, composition, format, price and other relevant information relating to each product.
Product images are provided for illustrative purposes. Although DISTRIBUCIONES FELIU makes every effort to ensure that they accurately represent the products, minor differences in presentation, packaging, colour or design may exist, provided that they do not affect the essential characteristics of the product.
The products sold shall comply with the legislation applicable in Spain. Where delivery to another country is permitted, the Buyer shall be responsible for checking any local restrictions applicable to the import or use of the product.
For product-related enquiries, the Buyer may contact Customer Service on +34 934 744 221.
3.4. Availability
Products shall remain available while they are displayed on the Website and while stocks last.
If, after an order has been confirmed, a product is found to be wholly or partially unavailable, DISTRIBUCIONES FELIU shall inform the Buyer as soon as possible and refund any amounts paid for the unavailable products.
3.5. Electronic contracting
Before confirming the order, the Buyer may review its contents, check the total price and correct any errors in the information entered.
To complete the purchase, the Buyer must accept these Terms and Conditions and click the button that clearly indicates that the order entails an obligation to pay, such as “Place order”, “Buy” or equivalent wording.
Confirmation of the order means that the Buyer accepts:
- These Terms and Conditions.
- The products, quantities and characteristics selected.
- The total price and applicable charges.
- The obligation to pay.
- The delivery method selected.
Once the order has been received, DISTRIBUCIONES FELIU shall send a confirmation email to the address provided by the Buyer. This message shall include or provide access to the essential details of the purchase.
When the order is dispatched, a second communication may be sent containing shipping information and, where available, tracking details.
The Buyer must check that the email address and all other information provided are correct. If any error is detected, it must be reported immediately to info@distribucionesfeliu.com.
The invoice shall be made available through the means provided on the Website or sent by email where applicable. The Buyer may request it from Customer Service.
DISTRIBUCIONES FELIU may refuse or cancel an order for justified reasons, including where:
- The product is unavailable.
- The payment cannot be authorised.
- The information provided is incorrect or insufficient.
- There are reasonable indications of fraud or abusive use.
- The order is manifestly unusual or appears to be intended for unauthorised resale.
- Delivery cannot be made to the selected territory.
If an order is cancelled after payment has been collected, the corresponding amounts shall be refunded using the same payment method, unless the Buyer expressly agrees to another method.
ARTICLE 4. Payment
4.1. Payment methods
The Buyer may use the payment methods displayed as available during the purchasing process.
These may include bank cards and, where enabled and compatible with the Buyer’s device, browser, country and financial institution, other electronic payment systems such as Apple Pay or Google Pay.
The specific payment methods available shall be displayed before the order is confirmed.
Payment transactions are subject to checks and authorisation by the issuing institution, the payment service provider and fraud prevention systems.
If payment is rejected or not authorised, the order cannot be completed. DISTRIBUCIONES FELIU shall not be liable for delays arising from a refusal attributable to the issuing institution or payment service provider.
4.2. Currency and charges
Orders must be paid in euros, including all taxes and charges shown in the order summary.
Any costs or fees charged by the Buyer’s bank, card issuer or payment service provider shall be borne by the Buyer where they are not attributable to DISTRIBUCIONES FELIU.
4.3. Payment security
Electronic payments are processed through a secure payment gateway operated by specialist providers, including Stripe where this is the payment system selected or enabled.
DISTRIBUCIONES FELIU does not store complete bank card details. These details are transmitted and processed securely by the relevant payment service provider.
The Buyer may be required to enter security information requested by their bank, including the card verification code or strong customer authentication details.
For the purpose of preventing fraudulent transactions, certain order information may be analysed by DISTRIBUCIONES FELIU, the payment provider, the bank or other service providers legally authorised to do so.
Where there are reasonable indications of fraud, additional identity checks may be requested, always in accordance with data protection legislation.
ARTICLE 5. Delivery and receipt
5.1. General delivery conditions
Products shall be delivered to the address provided by the Buyer during the purchasing process and within the delivery areas enabled on the Website.
DISTRIBUCIONES FELIU currently delivers to mainland Spain and the Balearic Islands, unless other territories or restrictions are expressly indicated during the purchasing process.
The Buyer must provide a complete, accurate and accessible address, together with the contact details required to manage the delivery.
Delivery shall be carried out through the carrier selected by DISTRIBUCIONES FELIU. Receipt may be evidenced by a signature, electronic identification, photograph, delivery code or another valid system used by the carrier.
If the recipient is absent, the carrier may make another attempt, leave the shipment at an authorised collection point or provide instructions to arrange a new delivery, depending on the terms of the contracted service.
Where delivery is not possible due to continued absence, an incorrect address, unjustified refusal or lack of cooperation by the recipient, the shipment may be returned to DISTRIBUCIONES FELIU.
In such cases, once the returned order has been received and checked, the price of the products may be refunded. Additional costs caused by circumstances attributable to the Buyer may be deducted where legally permitted and properly justified.
The fact that the carrier’s system shows a shipment as delivered does not prevent the Buyer from submitting a complaint if it has not been received. DISTRIBUCIONES FELIU and the carrier may carry out the checks required to investigate the incident.
5.1.1. Delivery charges
Orders with a value exceeding THIRTY-SEVEN EUROS (€37.00) shall qualify for free standard delivery, unless another condition is expressly indicated during the purchasing process because of the destination, delivery method, promotion or characteristics of the order.
For orders below this amount, the delivery charge shall be shown in the order summary before the order is confirmed.
5.2. Incidents, damage or damaged parcels
The Buyer or recipient is advised to inspect the external condition of the parcel at the time of delivery.
If the parcel shows visible damage, is open, contains traces of liquid or displays any other irregularity, the recipient is advised to:
- Record the incident with the carrier.
- Take photographs of the parcel and affected products.
- Keep the packaging and shipping label.
- Notify DISTRIBUCIONES FELIU as soon as possible.
Where possible, the recipient may refuse delivery of a clearly damaged parcel, stating the reason for refusal.
Incidents may be reported through:
Email: incidenciasonline@anamarialajusticia.es
Telephone: +34 934 744 221
It is advisable to report any damage, missing product or irregularity within three working days following delivery in order to facilitate its handling with the carrier. This notification period does not restrict or remove any rights available to the consumer under the applicable legislation.
DISTRIBUCIONES FELIU may request photographs, packaging details, the order number and any other information reasonably necessary to verify the incident.
5.3. Delivery times
The estimated delivery time shall be displayed during the purchasing process or communicated in the order confirmation.
Unless otherwise agreed, the order shall be delivered without undue delay and, at the latest, within the applicable statutory period from the conclusion of the contract.
The delivery times shown are estimates and may be affected by weekends, public holidays, force majeure, logistical incidents or circumstances beyond the reasonable control of DISTRIBUCIONES FELIU.
If a significant delay occurs, DISTRIBUCIONES FELIU shall inform the Buyer and take reasonable steps to complete delivery.
ARTICLE 6. Right of withdrawal
6.1. Withdrawal period
A Buyer acting as a consumer has a period of FOURTEEN (14) CALENDAR DAYS in which to withdraw from the contract without giving any reason.
The period shall begin on the day on which the Buyer, or a third party indicated by the Buyer other than the carrier, acquires physical possession of the products.
Where a single order includes several products delivered separately, the period shall begin when the final product is received.
6.2. Exceptions to the right of withdrawal
The right of withdrawal shall not apply in the cases established by law and, in particular, to the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
For this reason, food supplements and other health or hygiene products whose seal has been opened may not be returned under the right of withdrawal, unless they are defective, damaged or do not conform to the order.
6.3. How to exercise the right of withdrawal
To exercise the right of withdrawal, the Buyer must communicate their decision unequivocally before the fourteen-day period expires.
This may be done by:
- Using the withdrawal function available in the customer account or order details, where enabled.
- Using the form included at the end of this article.
- Sending an email to info@distribucionesfeliu.com.
- Sending a written communication to DISTRIBUCIONES FELIU, S.L., Calle Nau Santa Maria, 1, ground floor, 08017 Barcelona, Spain.
The communication must allow the Buyer and the relevant order to be identified.
Where withdrawal is exercised electronically, DISTRIBUCIONES FELIU shall provide an acknowledgement of receipt on a durable medium without undue delay.
6.4. Return of products
The Buyer must return the products without undue delay and, in any event, within fourteen calendar days from the date on which the decision to withdraw is communicated.
The products must be returned to:
DISTRIBUCIONES FELIU, S.L.
Calle Nau Santa Maria, 1, ground floor
08017 Barcelona, Spain
The order number must be included and the products must be packaged appropriately to prevent damage during transport.
The Buyer shall only be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Where the order included a gift or promotional product subject to a purchase condition, it must also be returned if the requirements of the promotion are no longer met as a result of the withdrawal.
6.5. Return costs
The direct costs of returning products following withdrawal shall be borne by the Buyer.
DISTRIBUCIONES FELIU shall bear the return costs where the product received is defective, damaged, incorrect or does not conform to the order.
6.6. Refund
In the event of a valid withdrawal, DISTRIBUCIONES FELIU shall refund the payments received, including the standard delivery costs relating to the entire order where the full order is returned.
Additional costs resulting from the Buyer’s choice of a delivery method more expensive than the standard delivery method offered shall not be refunded.
The refund shall be made without undue delay and, at the latest, within fourteen calendar days from the date on which DISTRIBUCIONES FELIU is informed of the decision to withdraw.
DISTRIBUCIONES FELIU may withhold the refund until the products have been received or until the Buyer provides sufficient evidence that they have been returned, whichever occurs first.
The refund shall be made using the same payment method used for the purchase, unless the Buyer has expressly agreed to another method and this does not result in any fees.
6.7. Model withdrawal form
This form should only be completed and sent if you wish to withdraw from the contract.
For the attention of DISTRIBUCIONES FELIU, S.L.
Calle Nau Santa Maria, 1, ground floor, 08017 Barcelona, Spain
Email: info@distribucionesfeliu.com
I hereby give notice that I withdraw from my contract of sale for the following products:
__________________________________________________________________
Order number: __________________________________________
Order date: ____ / ____________ / _______
Date received: ____ / ____________ / _______
Consumer’s name: _______________________________________
Consumer’s address: ____________________________________
Telephone number or email address: ______________________
Date: ____________________
Consumer’s signature: ____________________ (only if this form is submitted on paper)
ARTICLE 7. Guarantees
7.1. Statutory guarantee of conformity
All products sold to consumers are covered by the statutory guarantee of conformity established by the applicable legislation.
DISTRIBUCIONES FELIU shall be liable for any lack of conformity existing at the time of delivery and becoming apparent within the statutory period of THREE (3) YEARS from delivery of the product.
A product shall conform to the contract where, among other requirements:
- It matches the agreed description, type, quantity, quality and other characteristics.
- It is fit for the purposes for which products of the same type are normally used.
- It has the quality and performance that the consumer may reasonably expect.
- It is supplied with the accessories, instructions and packaging that may reasonably be expected.
- It is suitable for any specific purpose communicated by the Buyer and accepted by DISTRIBUCIONES FELIU.
7.2. Remedies
Where a lack of conformity exists, the Buyer may request that the product be brought into conformity through repair or replacement, unless either option is impossible or disproportionate.
Bringing the product into conformity shall be free of charge for the consumer and shall include any necessary delivery, transport, labour and material costs where applicable.
The Buyer may request a proportionate price reduction or termination of the contract where the circumstances provided for by law apply, including where:
- Repair or replacement is impossible or disproportionate.
- DISTRIBUCIONES FELIU has failed to bring the product into conformity within a reasonable period.
- The lack of conformity persists after an attempt has been made to remedy it.
- The lack of conformity is sufficiently serious.
Termination shall not apply where the lack of conformity is minor.
7.3. Guarantee against hidden defects
Without prejudice to the statutory guarantee of conformity, the remedies provided for under the Spanish Civil Code may apply in respect of hidden defects that render the product unsuitable for its intended use or diminish its usefulness to such an extent that, had the Buyer known of them, they would not have purchased it or would have paid a lower price.
The corresponding remedies must be exercised within the statutory time limits.
7.4. Guarantee claims
To submit a claim, the Buyer must contact Customer Service, provide the order number and describe the issue.
DISTRIBUCIONES FELIU may request photographs or other evidence reasonably required to verify the defect or lack of conformity.
Buyers are advised to retain the invoice, order confirmation or any other proof of purchase.
The guarantee does not cover damage resulting from use contrary to the instructions, improper storage, incorrect handling, negligence or deterioration attributable to the Buyer.
Statutory guarantees apply independently of the right of withdrawal set out in the preceding article.
ARTICLE 8. Electronic signature and evidence
The Buyer must take reasonable measures to protect their login credentials and prevent their use by unauthorised third parties.
Use of the Buyer’s credentials may be regarded as a means of identification, without prejudice to the Buyer’s right to prove that such use was fraudulent, unauthorised or beyond their control.
Validation of the order and payment constitutes evidence of the electronic conclusion of the contract, without prejudice to the rights granted to consumers by law.
Electronic records held by DISTRIBUCIONES FELIU, its technology providers, payment provider and carriers may be used as evidence of communications, orders, payments and deliveries, provided that they have been obtained and retained in accordance with the applicable legislation.
DISTRIBUCIONES FELIU shall not be liable for fraudulent use of login credentials or payment methods where such use is not attributable to it, without prejudice to any obligations imposed by law on payment service providers.
ARTICLE 9. Customer service
To request information, check the status of an order, manage a return or submit a complaint, the Buyer may contact Customer Service through:
Telephone: +34 934 744 221
Email: tienda@anamarialajusticia.es
DISTRIBUCIONES FELIU shall respond to enquiries and complaints as soon as reasonably possible and, in any event, within the applicable statutory time limits.
Consumers may also request information about any applicable alternative consumer dispute resolution mechanisms.
ARTICLE 10. Liability
10.1. Capacity to contract
Before placing an order, the Buyer declares that they have sufficient legal capacity to enter into a contract.
Where a minor or a person lacking sufficient legal capacity uses the Website without authorisation, their legal representatives shall be liable to the extent provided for by the applicable legislation.
10.2. Limitations of liability
DISTRIBUCIONES FELIU shall be liable for compliance with the obligations arising from the contract and for any loss or damage legally attributable to it.
It shall not be liable for non-performance or delay caused by:
- Acts or omissions attributable to the Buyer.
- Incorrect or incomplete delivery details provided by the Buyer.
- Unforeseeable or unavoidable acts of third parties.
- Events of force majeure.
- Technical interruptions or incidents beyond its reasonable control.
Nothing in these Terms and Conditions shall exclude or restrict mandatory consumer rights or liability that cannot lawfully be excluded.
Descriptions, recommendations and informational content available on the Website are not a substitute for professional medical advice. Food supplements must not be used as a substitute for a varied and balanced diet or a healthy lifestyle.
The Buyer must follow the instructions for use, warnings, storage conditions and dosage stated on the product label.
ARTICLE 11. Personal data protection
To manage the purchasing process, payment, delivery, invoicing, returns and customer service, DISTRIBUCIONES FELIU shall process the personal data provided by the Buyer.
The data controller is:
DISTRIBUCIONES FELIU, S.L.
Spanish Tax Identification Number (CIF): B-58198466
Calle Nau Santa Maria, 1, ground floor, 08017 Barcelona, Spain
Personal data shall be processed in accordance with Regulation (EU) 2016/679 of 27 April 2016, Spanish Organic Law 3/2018 of 5 December and all other applicable legislation.
The main legal basis for processing shall be the performance of the sale contract and compliance with the corresponding legal obligations.
The Buyer may exercise the rights of access, rectification, erasure, objection, restriction and portability, where applicable, in accordance with the procedure set out in the Privacy Policy.
Electronic marketing communications shall only be sent where there is a valid legal basis, and the recipient may object or withdraw consent using the mechanisms provided in each communication.
Full information regarding the processing of personal data is available in the Privacy Policy.
ARTICLE 12. General provisions
12.1. Severability
If any provision of these Terms and Conditions is declared wholly or partially invalid, void or unenforceable, the remaining provisions shall remain in force.
The affected provision shall, to the extent legally possible, be interpreted or replaced by another provision that respects its intended purpose and the applicable legislation.
12.2. No waiver
Failure or delay in exercising any right recognised under these Terms and Conditions shall not constitute a waiver of that right or prevent it from being exercised at a later date.
12.3. Applicable law and jurisdiction
These Terms and Conditions shall be governed by the laws of Spain.
Where the Buyer is acting as a consumer, any dispute shall be submitted to the courts with jurisdiction under the applicable mandatory legislation and, in particular, to the courts of the consumer’s place of residence where applicable.
In dealings with Buyers who are not consumers and where legally permitted, the parties submit to the jurisdiction of the courts of Barcelona, Spain.
12.4. Alternative dispute resolution
Consumers may refer disputes to the competent alternative consumer dispute resolution bodies in accordance with Spanish legislation.
The former European online dispute resolution platform ceased operating on 20 July 2025 and complaints may therefore no longer be submitted through it.
12.5. Term
These Terms and Conditions shall remain in force for as long as they are published on the Website.
The conditions applicable to each purchase shall be those accepted by the Buyer when placing the order, without prejudice to any provisions that must remain in force after performance, including those relating to guarantees, liability, data protection and dispute resolution.
Last revised: July 2026.